Privacy Policy for South African Users

This privacy policy details how Avelorantix collects, manages, and protects your information when you use our site. We prioritise transparency in compliance with South African data laws.

Information Collected

We collect personal and non-personal information to improve your experience.

• Information you provide through contact forms, such as name, postal address, email, or phone number.
• Technical data like IP address, device information, browser type, and visit duration for analytics.
• Details about your use of resources, downloads, or site features for performance monitoring.
• Feedback or queries submitted to our support team to help us respond and improve services.

How We Use Your Data

Personal data helps us provide requested guidance, improve site features, and ensure compliance.

• Responding to your queries and tailoring our support accordingly.
• Improving our site structure, tools, and user experience based on aggregated analytics.
• Customising content and resource recommendations relevant to South African families.
• Meeting our legal, regulatory, and security obligations as required by law.

Legal Basis for Processing

We process your data based on lawful interests and your consent.

Processing relies on your agreement or need to fulfil a request. Where consent is not required, we use your data in accordance with lawful interests to provide a secure, efficient service that meets South African compliance standards.

Information Sharing

We take reasonable steps to protect your personal data from unauthorised access.

• Your details are never sold and are only shared when necessary to provide support or improve service.
• Partners and service providers are limited to what’s needed for technical and analytical functions.
• We comply with law enforcement or regulatory requests when required by South African law.

Data Security

We maintain administrative, physical, and technical safeguards to secure your personal data. Access is limited to those who need it for operational or support tasks. We review our processes regularly to address new threats and remain compliant with relevant privacy standards.

Your Rights

South African users have a right to access, correct, or delete personal data.

• Request a copy of your information and data stored by us.
• Update or correct your personal details if inaccurate or incomplete.
• Request data removal or object to certain processing where justified.
• Ask questions about how we use or protect your personal data at any time.

Cookies and Tracking

Cookies are used to analyse traffic, remember your preferences, and deliver a better site experience.

Cookie Policy Cookie Policy

Contact Us

Contact our support team if you have concerns, questions, or wish to exercise your data rights.

Policy Changes and Updates

Changes to our privacy policy will be published on this page with notice of material revisions when necessary.